Privacy Policy of Fortunetta Casino

This policy explains what personal data we collect when you use fortunetta.org, how we use, store and protect it, and the choices you have. It applies to your account, your gameplay and any contact with our support team. Please read it carefully before using the site. By using fortunetta.org and our services, you confirm that you have read this policy.

1. Who We Are

Fortunetta Casino is operated by Rotavella Entertainment N.V., company number 167842, incorporated under the laws of Curaçao, with its registered address at Abraham de Veerstraat 9, Willemstad, Curaçao. The operator holds Online Gaming License No. OGL/2026/0631/0287 issued by the Curaçao Gaming Authority. We are the data controller for the personal data described in this policy.

2. Information We Collect

We collect only the data we need to run your account, meet our legal duties and keep the platform safe. This includes the following categories:

Identity and contact details, such as your name, date of birth, email address and phone number
Address and country of residence
Login details, including your username, password and two-factor authentication settings
Verification documents, such as proof of identity and proof of address, reviewed within 72 hours of account opening
Financial data, including payment details, deposits and withdrawals
Device data, such as device type, browser, IP address and session data
Gameplay data, including game history, bonus use, wagering and loyalty progress
Messages you send to our support team and your marketing preferences

3. How We Use Your Information

We use your data to operate your account, verify your identity, process payments and meet our obligations under the Curaçao Gaming Authority licence. We also use it to keep the platform fair and secure for every player. Specifically, we process your data for the following purposes:

To create and manage your account
To process deposits and withdrawals using Bitcoin, Visa, Mastercard and POLi
To run bonuses and promotions, including Fortunetta Casino Casino offers
To keep responsible gaming tools active, such as deposit limits, loss limits, time-out and self-exclusion
To meet anti-money laundering rules
To detect fraud, bonus abuse, VPN use and access from restricted countries
To answer your support requests
To send marketing only with your consent

4. Legal Basis for Processing

We process your personal data on four legal bases. First, performing our contract with you, for example to create and manage your account. Second, legal obligations, such as anti-money laundering, age and identity checks and gaming rules. Third, our legitimate interests, including security, fraud prevention and improving the site. Fourth, your consent, for marketing and non-essential cookies. You can withdraw consent at any time, without affecting processing done before the withdrawal.

5. Cookies and Tracking

We use strictly necessary, functional, analytical and marketing cookies on fortunetta.org. Non-essential cookies are placed only with your consent. You can manage your preferences at any time. Full details are available in our cookie policy.

We never sell player data, and we share it only in the cases below.

Game providers, for game delivery
Payment processors, including Bitcoin, Visa, Mastercard and POLi
Identity verification providers
Regulators and authorities where the law or the Curaçao Gaming Authority licence requires it
Dispute resolution services
Fraud prevention and analytics partners

Every partner must protect the data under a written agreement.

7. Location Checks and Eligibility

We check your location and eligibility at registration and at payment. If we find access from a restricted country, false location details or a VPN, we may close the account and void related winnings, as our terms allow. These checks help us comply with our licence and protect the integrity of the platform.

8. Data Retention

We keep account data while your account is open. Financial and verification records are kept for 5 years after the account closes, as anti-money laundering rules require. After that, data is deleted or anonymised. On account closure, data we no longer need to keep is deleted or anonymised.

9. Your Rights

You have the following rights over your personal data:

Access to your data
Correction of inaccurate data
Deletion where no legal duty requires us to keep the data
Restriction or objection to processing
Data portability
Withdrawal of marketing consent

Requests go to support@fortunetta.org and we answer within 30 days.

10. Security

Access to player data is limited to staff who need it. Two-factor login is available on your account, and verification documents are stored separately from game data. We ask you to use a strong, unique password, switch on two-factor login, and tell us at once about any unknown activity on your account.

11. Children

Fortunetta Casino is for adults only. You must be 18 or older to play. We do not knowingly collect data from minors. Age is confirmed at registration and checked during verification. An account found to belong to a minor is closed and its data deleted, except records the law requires us to keep.

12. Changes to This Policy

This version is dated 06/11/2026. We update the policy when our practices or the law change. Important changes are announced on the site or by email. Continued use after an update means acceptance where the law permits.

13. Contact Us

Questions about this policy or your personal data go to support@fortunetta.org or live chat, available 24/7. Our support team is ready to help you with any privacy matter.